![]() ![]() Whether you’re building a support team from scratch or you already consider yourself a pro, we’ve identified tips from our latest CX Trends Report to help you provide better customer service. How to deliver excellent customer service Increases revenue: 60 percent of consumers have purchased something from one brand over another based on the service they expect to receive.Reduces costs: 60 percent say it keeps customers coming back.Stimulates business growth: 66 percent of business leaders believe deeper personalization lowers acquisition costs.Improves customer retention: 77 percent of business leaders recognize, deeper personalized service experiences lead to increased customer retention.Our CX Trends Report revealed that high-quality service: ![]() Great customer service boosts business, reduces churn, and enhances the customer experience. Benefits of great customer serviceĬustomer service is the foundation on which you build a home for your buyers. (That’s a 22-percent jump from the previous year.) Make it two negative experiences, and 76 percent of customers are out the door.Ĩ1% of business leaders see customer experience and support as growing priorities over the next year. It’s a high-stakes game: 73 percent of consumers will leave for a competitor after multiple poor interactions, and more than half will bolt after a single bad experience, according to the Zendesk Customer Experience Trends Report 2023. So while Joan Jett may not care about a bad reputation, business owners and leaders should-good customer service plays an increasingly critical role in a company’s success. Whether you’re a well-established firm or just starting to scale and grow, a successful customer service team can help attract new business, boost retention, and increase sales among your existing customer base. How to deliver excellent customer service.Need a little more clarification? Let’s break it down. There are many types of customer service, and keeping the quality consistent can mean the difference between a buyer returning repeatedly or leaving for good. Either way, the objective of customer service is to make the most of every interaction and develop long-term relationships with your customers. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or question. ![]() The customer service journey is different for everyone. Providing good customer service means being a reliable partner to your customers-it goes beyond helping them troubleshoot, use, and make informed decisions about your product. Customer service is the support you offer your customers from the moment they first contact your business to the months and years afterward. ![]()
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